| SOFT SKILLS |
CAMPAIGN KNOWLEDGE |
- Analyse the Customer
- Effective Listening
- Hone Conversational Finesse
- Objection Handling
- Understanding Customers' Needs
|
- Demographic Range
- Market Inclination
- Features and Complexities
- Parameters and Variables
- Frequently Asked Questions
|
| ROLE PLAYS AND PRESENTATIONS |
PROPER TELEPHONE ETIQUETTE |
- Hypothetical Scenarios
- Builds Confidence
- Sharpens Responses
- Gauge Intonation
- Team Building
|
- Answer Calls Within 3 Rings
- Provide Proper Greetings
- Never Interrupt Caller
- Listen Attentively
- Smile
|
