Syllabus
Selection
Motivation |
To manage with an iron fist or a velvet glove?
Connect Centre strike a balance in managing the call agents with
the Key Performance Indicators (KPIs) and a fair rewards system.
Our call centre is built like a business office. With the exception
of restricted movements, the call agents are managed just like
their counterparts in any commercial call centre. An opportunity
to acquire a new vocational skill is a motivation in itself,
and that encourages the agents to work. This in turn helps them
to feel useful and less detached from the external world.
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