What are the security measures taken to ensure that our data is protected?
Our physical location speaks for itself. Apart from that, our agents are required to go through a series of checks before they enter, and after they leave the call centre. Paper and any form of removable storage media cannot be brought in out out of the premises.

What are the profiles of these inmates?
Our agents are selected based on their computer knowledge, their ability to speak at least 2 languages fluently and have a typing speed of at least 40 words per minute. We have a diversified pool of talents, ranging from former call centre managers to sales executives.

What are the measures put in place to ensure that the inmates do not fraternize with the customers?
100% of all inbound and outbound calls in the call centre are recorded. The supervisors conduct random monitoring to ensure that the agents abide to the standard operating procedures, and that all calls are handled in a professional manner.

Why should we engage Connect Centre?
Connect Centre is a professionally managed call centre. Our agents are well trained and highly qualified individuals, which is unprecedented in the call centre industry. We are ready to represent your company with unparallel service at a competitive rate.