Who
What
Where
When
Why |
"Thank you for
calling Connect Centre. This is Crystal speaking, how
may I assist you. This is your typical call center greeting.
But this is anything but typical. It is behind bars.
And there are some 40 customer service representatives,
all inmates serving out their sentences. The prison service
says that the women here ae selected for their ability
to communicate well."
Reported by
Johnson Choo
Channel NewsAsia (dated 24 August 2005) |
We work with Singapore Prison Services and SCORE (Singapore Corporative
of Rehabilitation Enterprises) to provide call centre training for inmates,
who are currently serving their sentence, as a focal point in our rehabilitative
effort towards their re-integration to the society upon their release.
Connect Centre taps from a diversified pool of talents in Changi Women's
Prison. Agents who have had working experience in either the service industry
or corporate companies are trained and deployed in our call centre. Our
objective is to provide a valuable skill, which they are able to use in
their future employment.
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