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To be the leading contact centre in Singapore and
to contribute towards the re-integration of ex-offenders into
mainstream society by providing quality vocational training, opportunities, and guidance
to our agents, service excellence to our clients ,and thereby creating
value for our employees, our clients, and our shareholders.
As a professionally managed call centre, we deliver value-added
customer service with finesse, imparting a high level of operational
expertise that synchronises both clients' and customers' needs. We aim
to provide the public with excellent services that will exceed their
expectations in every aspect. We acknowledge that varying entities
have different specifications and requirements, and customisation of
services is a necessity. Our business is to be outstanding in
delivering a service that is unparalleled. Having a firm grasp on the
intricacies of the inherent complexities of inbound / outbound contact
solutions is what we take pride in. Our establishment also acts as a
social enterprise to provide offenders with an avenue to equip
themselves with new skills and knowledge through positive work ethics.
Teamwork . Respect . Integrity . Flexibility . Fairness . Sincerely
Our well-crafted and clearly communicated Vision and Mission only has
helped us to navigate in our daily business operations; it has
inspired our employees enabling us to gain support and commitment when
deploying some of our corporate strategies. Some of the benefits
include staff retention, promoting teamwork as well as to gain support
from our investors through higher visibility. Needless to say, our
well- defined Core Values help and guide us to stay focused at all
times and enable us to form a Culture of Excellence.
Having Corporate Social Responsibility as our core mission and vision
has helped our contact centre to shine and be acknowledged as a
leading and professional establishment in the Singapore Contact Centre
Industry, with concomitant vocational training programmes to promote
social rehabilitative efforts and create job opportunities for
ex-offenders.
Without this significant purpose, we are sure that we would easily
lose control not knowing what to do in our day-to-day running of our
business thus enabling our competitors, investors and stakeholders to
control our destiny.
As each and every employee is the vital contributor to the success of
Connect Centre, we involved them in the brainstorming sessions and
came out with our well-defined Core Values to help guide us on our
daily DO, in our decision making and risk taking activities. As Team
Collaboration is a key in the journey to success, we place our people
in control of their jobs with full faith that shared principles
enhance long term payoff such as loyalty, and teamwork that will
benefit each and every one of us be it internal or external customers.
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