Vision, Mission and Values
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In conjunction with Changi Women's Prison and Singapore Corporation of
Rehabilitative Enterprises (SCORE), development began in November of
2004 to coincide with the nation's Yellow Ribbon Project. Connect
Centre spearheads the unconventional by embarking on a journey to
cultivate social values in offenders, equipping them with useful
vocational skills. We encourage the community to embrace the idea of
creating meaningful work opportunities for rehabilitated ex-offenders
thereby reintegrating them back into society.
Our profitable organization is a unique set-up being the first call
centre to be operating within prison premises in South East Asia. Our
business exemplifies revolutionary technologies, executes viable
methodologies and implements extensive research before launching each
project. Connect Centre not only places value on our Customer Care
Relationship development as one of our key components of our corporate
strategy, we invest resources in training to maintain a diverse and
motivated talent pool competent enough to keep a consistently high
level of service and quality which will in turn increase the level of
public acceptance of our agents when they reintegrate to society.
We are a shining example that with rehabilitation doing time need not
be a waste of time. Not only have we dispelled the stereotype that
inmates are tough, un-teachable, and unemployable, we have also shown
that they can be just as intelligent, productive, dedicated, talented
and impressive. We have grown at an incredible rate over the past
year, and our accomplishments are not only just the success of Connect
Centre, but of each and every inmate who have joined us on this
fantastic journey towards the day of their release and reintegration
into society.
We encourage the community that Corporate Social Responsibilities is
no longer nice to have but it?s a must. To promote the well being of
the industry, we encourage the community to embrace the idea of
creating meaningful work opportunities for rehabilitating ex-offenders
thereby reintegrating them back into society, to support financially.
We contribute towards the re-integration of ex-offenders into
mainstream society by providing quality vocational training and we are
successful with our customers. We have proved that in last years
APCSA.Connect Centre upholds a significant level of quality customer
service. Agents are adequately trained to identify customer's needs
through effective listening, asking right questions, keeping the
customer in the comfort zone, building rapport while creating
remarkable and lasting impressions.
To equip staff with the necessary skills and motivation, Connect
Centre employs a servant leadership management so that our customer
service representatives (CSR) are absolutely confident and inspired to
offer superior customer service. To obtain recognition amongst the
customer service arena, Connect Centre seeks constant development in
image branding and wider coverage in diverse industries. Building
trust and reliance in our client is a key objective. Connect Centre
seeks to enhance client's image branding, revenue and customer's
loyalty.
Ultimately, Connect Centre aims to add value in any possible means
towards our clients and customers. We deliver value-added customer
service with a high level of operational expertise and our
establishment also acts as a social enterprise to provide offenders
with new skills and knowledge through positive work ethics.
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