Connect Centre Pte Ltd

In conjunction with Changi Women's Prison and Singapore Corporation of Rehabilitative Enterprises (SCORE), development began in November of 2004 to coincide with the nation's Yellow Ribbon Project. Connect Centre spearheads the unconventional by embarking on a journey to cultivate social values in offenders, equipping them with useful vocational skills. We encourage the community to embrace the idea of creating meaningful work opportunities for rehabilitated ex-offenders thereby reintegrating them back into society.

Our profitable organization is a unique set-up being the first call centre to be operating within prison premises in South East Asia. Our business exemplifies revolutionary technologies, executes viable methodologies and implements extensive research before launching each project. Connect Centre not only places value on our Customer Care Relationship development as one of our key components of our corporate strategy, we invest resources in training to maintain a diverse and motivated talent pool competent enough to keep a consistently high level of service and quality which will in turn increase the level of public acceptance of our agents when they reintegrate to society.

We are a shining example that with rehabilitation doing time need not be a waste of time. Not only have we dispelled the stereotype that inmates are tough, un-teachable, and unemployable, we have also shown that they can be just as intelligent, productive, dedicated, talented and impressive. We have grown at an incredible rate over the past year, and our accomplishments are not only just the success of Connect Centre, but of each and every inmate who have joined us on this fantastic journey towards the day of their release and reintegration into society.

We encourage the community that Corporate Social Responsibilities is no longer nice to have but it?s a must. To promote the well being of the industry, we encourage the community to embrace the idea of creating meaningful work opportunities for rehabilitating ex-offenders thereby reintegrating them back into society, to support financially. We contribute towards the re-integration of ex-offenders into mainstream society by providing quality vocational training and we are successful with our customers. We have proved that in last years APCSA.Connect Centre upholds a significant level of quality customer service. Agents are adequately trained to identify customer's needs through effective listening, asking right questions, keeping the customer in the comfort zone, building rapport while creating remarkable and lasting impressions.

To equip staff with the necessary skills and motivation, Connect Centre employs a servant leadership management so that our customer service representatives (CSR) are absolutely confident and inspired to offer superior customer service. To obtain recognition amongst the customer service arena, Connect Centre seeks constant development in image branding and wider coverage in diverse industries. Building trust and reliance in our client is a key objective. Connect Centre seeks to enhance client's image branding, revenue and customer's loyalty.

Ultimately, Connect Centre aims to add value in any possible means towards our clients and customers. We deliver value-added customer service with a high level of operational expertise and our establishment also acts as a social enterprise to provide offenders with new skills and knowledge through positive work ethics.